Expion360 ("Expion360," "we," "us," or "our") respects the privacy of our customers and visitors to our website located at https://expion360.com (the "Site"). This Privacy Policy describes the types of information we collect, how we use that information, and the choices you have about your information.

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

  • Information You Provide Directly: We collect information you directly provide when you use our Site, such as:

    • Contact information: Name, email address, phone number, shipping address, billing address.
    • Account information: Username and password (hashed) for your Expion360 account.
    • Transaction information: Purchase history, and payment information (credit card details are not stored by us).
    • Communication information: Inquiries, feedback, and other communications you send to us.

  • Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and browsing activity, such as:

    • Device information: IP address, browser type, operating system, device model, and unique device identifiers.
    • Usage information: Pages viewed, search queries, time spent on the Site, referring/exit pages.

  • Information from Third Parties: We may collect information about you from third-party sources, such as:

    • Advertising platforms: Google Ads, social media platforms, and data providers (with your consent).
    • Public sources: Demographic data, interests (based on public information).

Use of Your Information

We use the information we collect for various purposes, including:

  • To process your orders and fulfill your requests.
  • To provide customer service and support.
  • To personalize your experience on the Site and recommend products.
  • To send you marketing and promotional communications (with your consent).
  • To improve the Site and our services.
  • To analyze trends and user behavior.
  • To comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate our business and provide our services. These service providers are contractually obligated to keep your information confidential and secure. We may also share your information with third parties in the following circumstances:

  • To comply with legal or regulatory requirements.
  • To enforce our policies and terms of service.
  • To protect our rights and property.
  • In connection with a business transaction, such as a merger or acquisition.

Your Choices

You have choices regarding your information:

  • Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email.
  • Cookies: You can control cookies through your browser settings. Disabling cookies may limit your use of certain site features.
  • Account Information: You can access and update your account information by logging into your account on the Site.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy

Our Site is not directed to children under 13 and does not knowingly collect information from children under 13. If you are a parent or guardian and you believe your child has provided us with information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email via our contact form
  • By mail: Expion360,2025 SW Deerhound Ave., Redmond, OR 97756

This Privacy Policy is effective as of April 12, 2024.