Shipping & Returns Policy

Order Processing Times

We strive to process and ship orders as quickly as possible.

  • Orders placed before 12:00 PM PST are typically shipped the same business day.

  • Orders placed after 12:00 PM PST will ship the next business day.

  • Business days are Monday–Friday, excluding holidays.

If an order contains third-party branded products, we do our best to maintain inventory at our warehouse. However, from time to time these items may experience delays if additional stock is required from the manufacturer. In these cases, we will notify you of any extended lead times.

Orders over $100 receive free economy shipping within the United States (Lower 48).

 

Shipping within the Lower 48

  • All battery orders shipping to the Lower 48 are free for direct consumers.

  • Shipping rates for accessories, mounting hardware, and non-battery items vary by order size and destination.

  • Our EX1 series and EX2 batteries ship via freight and will arrive on a pallet.

  • Residential deliveries will include liftgate service at no additional charge.

Transit times vary depending on location and selected shipping method. Tracking information is emailed once the order is fulfilled.

Alaska, Hawaii, & Canada

Shipping rates to Alaska, Hawaii, and Canada vary by destination and product type.

Please contact our team for current rates and options.

 

Damaged or Incorrect Shipments

If your order arrives damaged or incorrect in any way, please contact us as soon as possible using the contact form on our website and include:

  • Your order number

  • A brief description of the issue

We will review each case individually and work toward a prompt and satisfactory resolution.

 

Returns

Returns within 30 Days: Non-defective products may be returned within 30 days of the original purchase date, provided that proof of purchase is provided. A 15% restocking fee will be applied to all non-defective merchandise that is returned for restocking. This fee will be deducted from the buyer's account before issuing any credit back to the buyer.

RMA Authorization: An Expion360 approved RMA Authorization must be obtained and included with the non-defective products when shipped back. To obtain an approved RMA, please contact our support team. They will guide you through the process and provide you with the necessary authorization.

Shipping/Handling Costs: The responsibility for shipping and handling costs associated with returning non-defective products rests with the buyer. These costs will not be reimbursed by Expion360.

Condition of Returned Products: To be eligible for a credit, the returned products must be in new condition, unused, and in their original packaging with all accessories included.

Credit Issuance: Once the returned products are received and verified to be in new condition, a credit will be issued to the buyer's account. This credit can be used for future orders or refunded, depending on the buyer's preference.

Please note that this return policy is applicable only to non-defective products. If you encounter any issues with a defective product, please refer to the warranty or contact our support team for assistance.

If you have any further questions or need clarification regarding our return policy, please feel free to reach out to our support team.