All shipping of batteries to the lower 48 states of the United States is free. Shipping for all accessories and mounting kits vary. Note that all of our lithium batteries are required to ship by ground or freight due to carrier requirements.
Returns within 30 Days: Non-defective products may be returned within 30 days of the original purchase date, provided that proof of purchase is provided. A 15% restocking fee will be applied to all non-defective merchandise that is returned for restocking. This fee will be deducted from the buyer's account before issuing any credit back to the buyer.
RMA Authorization: An Expion360 approved RMA Authorization must be obtained and included with the non-defective products when shipped back. To obtain an approved RMA, please contact our support team. They will guide you through the process and provide you with the necessary authorization.
Shipping/Handling Costs: The responsibility for shipping and handling costs associated with returning non-defective products rests with the buyer. These costs will not be reimbursed by Expion360.
Condition of Returned Products: To be eligible for a credit, the returned products must be in new condition, unused, and in their original packaging with all accessories included.
Credit Issuance: Once the returned products are received and verified to be in new condition, a credit will be issued to the buyer's account. This credit can be used for future orders or refunded, depending on the buyer's preference.
Please note that this return policy is applicable only to non-defective products. If you encounter any issues with a defective product, please refer to the warranty or contact our support team for assistance.
If you have any further questions or need clarification regarding our return policy, please feel free to reach out to our support team.